Where can I find logs for the 5nine products?

Issue

I want to review the 5nine product logs or want to extract the logs to provide to the 5nine support team for analysis. Where can I find them?

 

Resolution 

5nine Manager Datacenter:

Log file name

Location

Description

5nine.Manager.txt

C:\ProgramData\5nine\5nine Manager Datacenter\Logs

Contains information of 5nine Manager general functions: objects operations, connection.

5nine.Console.txt

C:\ProgramData\5nine\5nine Manager Datacenter\Logs

Contains information related to 5nine File Manager operation.

5nine.Setup.txt

C:\ProgramData\5nine\5nine Manager Datacenter\Logs

Contains information about 5nine Manager setup process

OR 

Go to About>Support information. Once the logs are collected, save the file.

  

5nine Manager Standard:

Log file name

Location

Description

5nine.Manager.txt

C:\ProgramData\5nine\5nine Manager for Hyper-V\Logs

Contains information of 5nine Manager general functions: objects operations, connection.

5nine.VmConsole.txt

C:\ProgramData\5nine\5nine Manager for Hyper-V\Logs

Contains information related to usage of 5nine Guest Console.

5nine.Setup.txt

C:\ProgramData\5nine\5nine Manager for Hyper-V\Logs

Contains information about 5nine Manager setup process

 OR

 Go to Help>Support information. Once the logs are collected, save the file.

  

5nine Cloud Security:

Log file name

Location

Description

ManagementServiceLog.txt

C:\ProgramData\5nine\5nine Cloud Security\Logs\Management Service

Contains information related to central management service activity

 

ManagementConsoleLog.txt 

C:\ProgramData\5nine\5nine Cloud Security\Logs\Management Console

 

Contains information related to activity on management console

HostServiceLog.txt 

C:\ProgramData\5nine\5nine Cloud Security\Logs\Host Service

Contains information related to host management service activity

5nine V2V Easy Converter:

Go to program's directory convertorTrace.log

 

Note: You can collect the logs via Support Information archive and extract that or alternatively, navigate to the folders listed above.

 

Keywords

5nine Product Logs

 

Related Information

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.